Friday, November 7, 2025

The One Thing 95% of Healthcare Execs Agree On, Says HFMA CEO

The One Thing 95% of Healthcare Execs Agree On, Says HFMA CEO

This is a preview of the November 6 edition of Access Health—Tap here to get this newsletter delivered straight to your inbox. Good morning. Yesterday was the submission deadline for Rural Health Transformation applications, and some states have started releasing overviews of their plans. Here’s what we know so far (a special thanks to my colleague Lauren Giella for her reporting on this topic).

At the time of writing on Wednesday, three state governors had publicly unveiled their blueprints: North Dakota Governor Kelly Armstrong, Missouri Governor Mike Kehoe and Mississippi Governor Tate Reeves. Unsurprisingly, telehealth expansion and stronger workforce pipelines were core to their proposals.

But I did find another common thread throughout the states’ plans: They all called for some level of interoperability between health care stakeholders. Missouri aims to create a “unified, regional network” that will connect providers, public health agencies, at-home resources and digital health tools to expand access, according to Kehoe’s news release. Mississippi wants to build a “connected, data-driven network of emergency, clinical and community-based services,” Reeves said. And Armstrong outlined four strategic initiatives for his state, including “connecting technology, data and providers for a stronger North Dakota.”

A few weeks ago, on the heels of the Summit on the Future of Rural Health Care, I wrote about the skepticism that many health care executives expressed when asked about the $50 billion transformation fund. (If you missed it, you can check out that newsletter here.) I’ve come across a few recurring concerns: (1) that the plans will be too broad to effect real change, (2) that they’ll set up costly programs that won’t be sustainable once the cash infusions end and (3) that $50 billion is not nearly enough to offset the $1 trillion in Medicaid and CHIP cuts that hospitals are expecting in the next decade.

We don’t have every state’s plan yet, and the information we do have isn’t very detailed. But so far, those concerns I outlined above appear to be valid—especially when it comes to the sections on “connected networks.”

Health care IT executives know that data exchanges aren’t easy to build. Leaders spoke about this in depth at My healthy of life’s Digital Health Care Forum, chronicling privacy concerns, internal data silos and complex relationships among competitors. And those are concerns from well-funded health systems, which have more solid IT infrastructures than their rural, independent counterparts.

Plus, maintaining a connected network will undoubtedly take resources, and the fund only lasts five years. It is unclear how these projects will sustain themselves over the next few decades.

Fortunately, states won’t be working toward these goals on their own. This week, a coalition of health tech companies launched the Collaborative for Healthy Rural America, specifically designed to advance the Rural Health Transformation projects. The group intends to address access challenges through “shared infrastructure, unified data and modern technology,” and will work up an “AI-enabled interoperable operating platform” to help states carry out their visions, according to the Collaborative’s website and news release.

Founding members include Lumeris (primary care), Teladoc Health (virtual care), Nuna (an app with an AI “coach” for chronic disease patients), Deloitte (for data systems interoperability expertise), and Unite Us (a company that builds networks to coordinate care and improve communications between health care and human services organizations).

Plus, the Collaborative aims to improve access nationwide, not just in awarded states. Perhaps these companies, which are well-resourced and nationally scaled, could give some of the state-wide plans a helpful boost—and keep this entire endeavor from being a bust. We’ll know more when the winners are announced December 31, and as the funds are distributed in early 2026.

What stood out to you from the early Rural Health Transformation Fund proposals? Send me an email at a.kayser@newseek.com and let me know.

In Other News Major health care headlines from the week

My healthy of life will host a live webinar, “Traveler to Teammate: Becoming a Hospital Where Nurses Choose to Stay,” on Wednesday, November 19, at 2 p.m. Eastern.

My colleague Aman Kidwai will host the discussion with Dr. Regina Foley (Chief Nursing Executive and Chief Clinical Transformation and Integration Officer, Hackensack Meridian Health), David Rutherford (Senior Advisor, HR Transformation, OhioHealth) and Dr. Vikas Sinai (President of the Lown Institute). Learn more and register for free here. I hope to see you there!

Athenahealth announced an ambient scribing tool and a clinical copilot named Sage at its annual customer event on Tuesday. The new capabilities will begin user testing in the first half of 2026, at no additional charge to customers.

I spoke with the EHR vendor’s CEO, Bob Segert, about his decision to build these tools internally—and what it might mean for external solutions that currently live atop the platform. Get the scoop here.

Hospitals and health systems across the nation are rebranding. At least six organizations shared new names this week, with many of them symbolizing new visions.

BJC Health System in St. Louis is dropping the “system” from its name and adopting a new tagline (“Because every moment deserves exceptional care”). Franciscan Missionaries of Our Lady Health System in Louisiana will now be known as FMOL Health. CHI Memorial hospitals across Tennessee and Georgia will adopt the name of their parent company, Chicago-based CommonSpirit Health. The national senior living provider CareSouth Health System is rebranding across all its divisions and lines of business, launching an updated website and logo.

Some of the updates apply to recently acquired facilities. For example, Washington Regional Medical Center in Fayetteville, Arkansas, is renaming Physicians’ Specialty Hospital once it assumes operations of the facility on December 1. The new name will include “Washington Regional” ahead of the existing title. And HCA Healthcare has rebranded more than 35 care sites across Charleston, unifying them under the for-profit system’s name, according to The Summerville Journal Scene.

These announcements come as many health systems seek to create a more seamless health care experience for patients—and some look to form competitive brands that can go head-to-head with household names like Amazon and marketing wizards like Hims & Hers.

The government has been closed for more than a month, and anxieties are festering amid lingering policy questions—especially the fate of the Affordable Care Act (ACA) enhanced premium tax credits (APTCs).

On Monday, a pair of House Democrats and a pair of House Republicans released a bipartisan statement of principles, proposing a temporary two-year extension of the APTCs, among other reforms to prevent fraud and “ghost beneficiaries.” It’s not a guarantee, but it is a welcome signal of compromise.

Pulse Check Executive perspectives on key industry issues

Financial sustainability is a top concern for health system CEOs and CFOs. That’s why I sat down with Ann Jordan, president and CEO of the HFMA, for this week’s Pulse Check.

The HFMA (or the Healthcare Financial Management Association) is in a unique position. It’s a non-lobbying organization and expands beyond the traditional definition of a professional association because it speaks to a number of players rather than to a single trade, like nursing or cardiology. In other words, it occupies a “horizontal lane of an industry that is becoming increasingly dynamic and destabilized,” as Jordan put it.

Currently, the HFMA is focused on equipping members with insights to advance their organizations’ financial management and applying that acumen to guide strategy in the broader health care industry, Jordan said. To advance that goal, the HFMA recently launched the business initiative Vitalic Health, which focuses on convening stakeholders to discuss industrywide solutions. In mid-August, they launched a “Vitals Tracker” to rapidly assess the health of the health care system—and declared that it is in “serious condition.”

Here’s what Jordan told me about the new tool and the work to stabilize health systems’ finances.

Editor’s Note: Responses have been edited for length and clarity.

What are the main barriers to financial sustainability for hospitals and health systems right now, and how are you working to address them?

Point number one is understanding what we should look at in terms of financial sustainability and from what perspective. When your practice [is] horizontal [like the HFMA’s], should it be from the perspective of sustaining a business, a stakeholder group or the overall “greater system,” if you want to call it that, to advance health care generally to our communities?

When you talk about sustainability, one, naturally, is making sure that there is financial sustainability so that service can be delivered right, at the end of the day. If health systems and hospitals cannot stay open, health care is not going to be delivered. So that’s primal, that’s basic.

But this longer-term play in terms of financial sustainability and outcomes, there really has not been a meaningful and objective conversation on what that means, and that’s a little scary, given the fact we have a $5 trillion industry pushing upward to 20 percent [of the nation’s] GDP. So, part of this initiative underlying Vitalic Health and the tracker was, for the first time, to start identifying those measures and sub-measures, how they have interconnectivity and [whether they are] getting better or worse. It’s strange that that has not been done before at the macro level.

For me, in terms of what are we thinking about [when it comes to] how we become financially sustainable, we’re trying to educate and understand [that] ourselves, and we want the whole industry to help us.

Tell me a little bit more about the Vitals Tracker. As you were building this out, what did you find that is pertinent to call out?

When we began this initiative of Vitalic Health, we didn’t want to tell people what we were doing and why, because then they would bring bias to the table. So there was a whole working task force for about a year behind the scenes that looked into the components and elements of financial sustainability from the top lines in health care. That was done generatively, and that was purposeful. [We] gathered up a big vat of knowledge to begin with, starting with the question, do you believe the system is financially sustainable? Over 95 percent of that big group said “no.” And you can’t get experts to agree with that percentage on anything, right?

Then [we started] breaking down all the components: First of all, what matters from a macro-economic standpoint? Our intuition is to go mezzo, to go [are] organizations surviving? That’s not what this [tracker focuses on]. This is really looking at that dynamic part of the industry, year over year. Are we getting better or worse?

Of all these different factors that we’re hearing, there are two main buckets. One is the cost, the financial element, so we wrestled it as expenditures and affordability. The other is the outcome, which we’re calling functional longevity, and that takes into account not only the wellbeing of the population, but the social determinants of health that are interconnected with those outcomes. Think of it as your hardcore financial components and what’s going into it, and then the outcome side of them, breaking down all the measures and sub-measures that are seen as the most critical indicators, year over year.

The beauty of this tracker is we didn’t have to invent sub-measures on our own and collect data. There are enough first-class institutions that have been collecting this for a very, very, very long time. But how do we create a storytelling and a measurement device that can not only look backwards to allow us to learn, but proactively be turned forward to see how potential policy could impact us in the future?

You mentioned that 95 percent of experts said the health care system is not financially sustainable. But how many believe that it can become sustainable? Is there optimism there?

This is where you begin to have different views. If you go back to innovative disruption models—incumbents versus disruptors, builders versus fixers—we’re at that epicenter right now, and I think it’s going to be a combination.

So, do we think we can get there? We don’t have a choice. There’s too much on the line when you’re talking about health care. To serve our communities, we have to figure out a way to do it, and there are a lot of brilliant people out there looking at this.

But what needs to happen is a concerted effort so [that], at the end of the day, it’s not a few that survive; there is that interconnectivity across all stakeholders to go forward together. Right now, you see a lot of trends going around the country where different groups are incubating together, right? They’re forming these different initiatives, where stakeholders, maybe 10 or so, are coming together to look at how our model can be successful. Well, that’s going to just lead to bigger silos across the country.

How do we make sure there is that ongoing concern, so that overall, we’re delivering health care in a way that is available to all Americans? I believe there is optimism that it can become sustainable. I believe there are very divergent theories right now in terms of the incumbents versus the disruptors, on what that looks like.

From your perspective, what does a path to financial sustainability require? How do we get the entire health system on the same page?

We’re calling it solve-based convening. There needs to be a purposeful effort to bring together stakeholders that are aligned in purpose, [that] put down [their] own self-interest and bias. Look at the opportunity or the problem before you, and come together and solve it, because there’s so much of that collaboration that can occur, starting with payers and providers.

I think everyone can admit there’s a lot of administrative waste that’s driving up cost in health care. There are ways to solve that. An army of the willing, if you want to call it that, can do this in a safe, unbiased place.

Now, going back to HFMA, we’re non-money, we are apolitical, and we play in that horizontal plane, and that’s why we do feel it’s upon us to step forward at this time, to be one of those few organizations that can set a table and bring everyone to it. I truly believe, too, when your mission is leading the financial management of health care and the data is showing that your system is financially unsustainable…what obligation do we have to step up right now? That is the soul-searching that we had to do, and it’s critical for all the players in health care to do right now.

The other comment that I’ll say is, if we are the leaders of health care financial management [and] we don’t [take action], if not us, who? Eventually someone is going to have to lead this. We can either be active leaders and participants, or we can let someone else come that might have bias or different interests than our own.

What’s one thing that you would recommend all hospital and health system CFOs do to improve their organizations’ financial sustainability?

I want to thank them for their perseverance and resilience. They have been going through [a lot, from] the pandemic to this current environment of drastic change. Whether it be from AI and technology or the [Trump] administration, the role of the CFO in the United States health care realm has changed so much. And, man, are they stepping up to the task.

Number one, I want to recognize that [at a] higher level, they have become the ultimate risk managers, and to understand the consequences to the community of not making this work. That’s a lot of pressure. I want to give credit to those financial professionals leading us through all this change.

But in terms of what we need to be mindful of for sustainability, when you’re in a financial realm, it comes down to your payment model. All these different changes that are going on, we’re going to assess that a lot of it comes down to their payer mix, and a lot of it comes down to understanding risk pools.

So, as we’re going through all of this, be mindful [that] despite the fact we have all these things going on from supply chain, or going on from accelerating labor costs, the core comes down to that payment model—and that’s going to have to change, too.

The complexity of the CFO…think about it. They’re getting hit from all these macro-factors, [including rising] litigation costs. But to serve the patient, you gotta have that payment model intact.

It’s a very hard role right now. I definitely don’t have all the answers, but I think through the convening that we’re seeing, particularly of CFOs across the country, we’re trying very hard to figure it out.

C-Suite Shuffles Where health care leaders are coming and going

Dr. David Kirk has joined Regard as chief medical officer. He comes to the technology company—which specializes in proactive documentation solutions that review EHR data to recommend diagnoses—from WakeMed Health & Hospitals in Raleigh, North Carolina. He most recently served as the system’s chief clinical integration officer and executive medical director of critical care medicine and eICU.

AdventHealth named Todd Goodman its new CFO, just months after David Banks took the reins as president and CEO. Goodman has worked at the Altamonte Springs, Florida-based health system since 1991. He was promoted to CFO after serving as its executive vice president of finance. Read more at My healthy of life.

In Montgomery, Alabama, Jackson Hospital is assembling a power team to guide it through ongoing Chapter 11 bankruptcy proceedings— including a few former executives from the for-profit health system giant, HCA Healthcare. The 344-bed hospital appointed John Quinlivan as CEO. He spent nearly two decades at HCA Healthcare, overseeing hospitals in Florida and Georgia, and is charged with leading a restructuring to “avoid hospital closure,” according to a press release from Jackson Hospital.

The hospital also selected a new three-person board of trustees to help carry out the restructuring plan. That team includes Charles Evans (former president of HCA Healthcare’s Eastern Group), Jeff Crudele (former CFO of Allegheny Health Network) and Gary Murphey (a former CEO, CFO and chief restructuring officer at financially distressed companies in various industries, and the current managing director of Resurgence Financial Services). Click here for the full scoop from My healthy of life Senior Reporter Lauren Giella.

Executive Edge How health care execs are managing their own health

We’re heading into that end-of-year push, and many leaders are feeling the pressure to finish out 2025 strong and set expectations for 2026. But 10 tumultuous months behind us, it’s not uncommon to feel a little bit burnt out—and to feel like that holiday break can’t come soon enough.

This week, I asked Ellen Sexton, executive vice president and chief growth officer at Blue Shield of California, how she prioritizes herself while juggling the demands of health care leadership—especially as part of a team that serves 6 million members in the nation’s most populous state. Here’s what she told me.

Editor’s Note: Responses have been edited for length and clarity.

“Working in the health care industry means that every day, we are working for our members. Over the years, I’ve learned I have to take care of my own health and stay grounded to keep showing up fully for my team, my family and the members, partners and communities we serve. For me, that grounding comes from doing what I love, what brings me joy and by giving back to the community.

“In addition to making sure I schedule regular checkups (including dental and vision appointments) and follow preventive care recommendations, I find that how I spend my free time also impacts my overall health. After all, what we find joy in doing impacts our mood, our overall outlook on life and how we feel each day. I spend my free time listening to podcasts, reading (I highly recommend Poor Charlie’s Almanack, a collection of speeches and lessons encouraging lifelong learning), attending music festivals, walking my dog, Sugar, and doing anything that gives me an opportunity to get away from my desk and have fun.

“I also find that laughing with my family (I’m a proud hockey mom to a teenage son), friends and colleagues plays a big role in how I feel. I also strongly believe in giving back, and for me, that is expressed through service. It’s how I reconnect to the reason I chose this field in the first place: to support the whole person, including body, mind and spirit. That same belief guides my professional work, seeing our members as individuals with stories, families, and dreams.

“Giving back doesn’t always have to mean large-scale volunteerism. Sometimes it’s mentoring a colleague, checking in on a team member, or offering encouragement to a peer after a tough meeting. These seemingly small gestures create a ripple effect—lifting others while restoring my own sense of balance and purpose.

“Whether I’m volunteering with the Salvation Army, preparing for a Milwaukee Public Library Foundation Board of Directors meeting, or contributing to the Wisconsin School of Business External Advisory Board, these experiences remind me of the ‘why’ behind my work and the broader impact we can make when we lead with empathy.

“Through the years, I’ve learned that service is sustaining. It recharges my energy, deepens my empathy and reminds me that leading with heart is the best strategy for longevity, and thus, professional wellbeing.”

CEO Circle Insights from health care thought leaders around the world

Before you go, check out this profile of Dr. Bhana Chandrakamol, the director overseeing eight hospitals for the BPK Hospital Group in Thailand, and a member of My healthy of life’s CEO Circle. His interview traces his path from the “aha” moment that sparked his career in medicine, to the top of an innovative health system.

This is a preview of the November 6 edition of Access Health—Tap here to get this newsletter delivered straight to your inbox.

Related Articles Sutter Health Study Finds Ambient AI Can Ease Physicians Burnout Cigna Group Appoints New Chief Medical Officer States Submit Plans for Rural Health Transformation Funding Start your unlimited My healthy of lifetrial

Wednesday, November 5, 2025

Agilon Health Upgrades 2025 Revenue Outlook to $5.82B Amid Cost Cuts

Agilon Health Upgrades 2025 Revenue Outlook to $5.82B Amid Cost Cuts

Agilon Health Upgrades 2025 Revenue Outlook to $5.82B Amid Cost Cuts

Earnings Call Insights: agilon health, inc. (AGL) Q3 2025

Management View

Executive Chairman Ronald Williams stated, "For the third quarter, we reported revenue of $1.44 billion, medical margin of negative $57 million and adjusted EBITDA of negative $91 million." He emphasized the reinitiation of 2025 guidance, noting actions taken for cost discipline and clinical program execution but cited headwinds from lower-than-expected RAF contribution and high costs from exited markets.

Williams discussed ongoing transformation, highlighting, "We expect to have improved forecasting and lower volatility as well as significant internal and market-driven tailwinds." He outlined tailwinds including clinical initiatives, enhanced data analytics, and payer bid improvements, supported by "more favorable payer bids, including increased premiums, maximum out-of-pocket and deductibles, benefiting agilon's financial performance."

Williams also revealed operating cost reductions: "We have reduced our operating costs by $30 million."

Williams stated, "With increased visibility, we have reinstated our 2025 guidance. At the midpoint, we expect revenue of $5.82 billion, medical margin of $5 million and adjusted EBITDA of negative $258 million."

Williams highlighted technology investments: "Through our enhanced data pipeline, which went live in the first quarter, we now have more timely direct payer data feeds... on approximately 80% of our members."

Williams reported progress in clinical programs, "We have reduced new inpatient heart failure diagnosis rates from 18% in 2024 to 5% in 2025 across our MA population."

Williams addressed leadership, "While we are making progress in our search for a CEO... we remain committed to moving decisively now to enhance performance and agilon's position for sustainable value creation."

CFO Jeffrey Schwaneke said, "For today's discussion, I will cover 4 key areas: First, I will walk through our third quarter results. Second, I will provide details on our reinstated 2025 guidance and a bridge to our jumping off point for 2026."

Schwaneke detailed, "Medicare Advantage membership at the end of Q3 2025 was 503,000 members compared to 525,000 members in Q3 2024... ACO REACH membership for Q3 was 115,000 members compared to 132,000 members in the same period of 2024."

Schwaneke highlighted a $73 million impact from lower 2025 risk adjustment scores, with a $20 million negative impact from exited markets.

Schwaneke stated, "Adjusted EBITDA for the quarter was negative $91 million compared to negative $96 million in the third quarter of 2024."

Schwaneke reported cash and securities of $311 million on the balance sheet and $172 million off-balance sheet in ACO entities.

Outlook

Williams announced reinstated 2025 guidance with a midpoint revenue of $5.82 billion, medical margin of $5 million, and adjusted EBITDA of negative $258 million.

Schwaneke projected Medicare Advantage membership for 2025 in the range of 503,000 to 506,000 and ACO model membership between 113,000 to 115,000.

Revenue for 2025 is expected to be between $5.81 billion to $5.83 billion, with medical margins between negative $5 million to $15 million and adjusted EBITDA guidance of negative $270 million to negative $245 million.

Schwaneke said, "We expect to end the year with approximately $310 million of cash on our balance sheet, including approximately $65 million held off balance sheet by our ACO entities."

He described 2026 as having several tailwinds: "macro factors like the 9% benchmark rate increase, better aligned payer contracts and the disciplined cost actions Ron outlined."

He added, "We anticipate pursuing a reverse stock split and expect to seek stockholder approval at our Annual General Meeting in 2026."

Financial Results

Williams reported third quarter revenue of $1.44 billion.

Medical margin for Q3 was negative $57 million and adjusted EBITDA was negative $91 million.

Schwaneke cited a $50 million true-up for the remaining 28% of members impacting revenue.

Exited markets negatively impacted the quarter by $20 million.

Schwaneke said, "Adjusted EBITDA related to this [ACO REACH] program this quarter was ahead of expectations at $18 million."

agilon ended the quarter with $311 million in cash and marketable securities and $172 million in off-balance sheet cash.

Q&A

Hua Ha, Robert W. Baird: Asked about the EBITDA impact from ACO REACH program changes and narrowing of savings rates. Schwaneke responded that lower economics are expected from the program and that some ACOs may move to the MSSP program for better economics.

Jack Slevin, Jefferies: Asked about the scope of payer contract exits. Schwaneke: "We are taking a very disciplined approach and where the economics don't make sense... we don't have to do business with that payer." Williams added, "This is about being profitable and achieving the kind of margin that we want."

Jailendra Singh, Truist: Asked for an update on the CEO search. Williams said, "We have some very good candidates coming forward... we feel good about where we are in pace and timing."

Ryan Langston, TD Cowen: Asked about cash at ACO entity level and risk revenue impacts. Schwaneke explained, "At the end of the quarter, we had $172 million in the REACH entities... we'll roughly be at the $65 million" post settlements, and highlighted improved data pipeline for risk scores.

Justin Lake, Wolfe Research: Asked about fee-for-service trends and payer bid designs for 2026. Schwaneke stated fee-for-service cost trends are 8.5% and noted payers are "pricing for margin" with increased out-of-pocket maximums and deductibles as tailwinds.

Craig Jones, BofA: Inquired about clinical program savings. Schwaneke: Benefits will accrue in 2026 and will be permanent, not one-time boosts.

Daniel Grosslight, Citi: Asked about provider contract changes. Schwaneke said no substantial changes are being made; cost savings were mostly from corporate and market operating costs.

Andrew Mok, Barclays: Asked about membership contracted for 2026. Schwaneke indicated about 50% of contracts were up for renewal with substantial agreement reached but final details pending.

Matthew Shea, Needham: Inquired about clinical program rollouts. Schwaneke said new pilots like COPD and dementia will expand in 2026 with consultation from partners.

David Larsen, BTIG: Asked about impact of the Big Beautiful Bill Act. Schwaneke said no meaningful impact is expected.

Amir Bani, Evercore: Asked about Humana benefit stability and working capital. Schwaneke explained contract economics are reviewed for all payers and did not specify minimum working capital needs.

Sentiment Analysis

Analyst tone during Q&A was neutral to slightly cautious, with several probing questions about contract economics, risk adjustment, and cost trends. Analysts sought clarity on the impact of program changes and membership trends.

Management tone in prepared remarks was confident and emphasized decisive action and transformation, with Williams stating, "We believe we are establishing a solid 2026 baseline..."

In Q&A, management remained measured but emphasized discipline and readiness to make difficult decisions, with direct statements about prioritizing profitability and margin.

Compared to previous quarter, management displayed increased confidence, reinstating guidance and citing enhanced data and cost controls, while analysts' skepticism remained steady.

Quarter-over-Quarter Comparison

Guidance was reinstated this quarter after being withdrawn in Q2, with management now providing explicit revenue, margin, and cash targets for 2025.

Strategic focus shifted further toward operating cost reduction ($30 million reduction announced), enhanced data analytics (now covering 80% of members), and more disciplined membership growth.

Management confidence improved, with specific actions highlighted and a more optimistic tone about 2026, compared to the uncertainty and disappointment expressed in Q2.

Analysts maintained their focus on risk adjustment, contract economics, clinical program impact, and CEO search, similar to previous quarter.

Key metrics such as revenue, membership, and EBITDA were clarified; cost control and data visibility were more prominent in management's discussion.

Risks and Concerns

Lower-than-expected risk adjustment revenue and continued high costs from exited markets remain key challenges.

Membership declined year-over-year as a result of partner exits and a smaller 2025 class.

Management acknowledged potential further reductions in membership if payer contracts are not economically viable, prioritizing margin over scale.

Schwaneke noted, "We may not contract with specific payers in these markets" if terms are not favorable.

Management cited ongoing medical cost pressures in inpatient and oncology drugs but noted stabilization.

Final Takeaway

agilon health’s third quarter highlighted a return to explicit guidance for 2025, underpinned by sharper cost controls, enhanced data-driven insights, and a renewed strategic discipline around payer contracts and clinical programs. While management remains focused on improving near-term profitability and establishing a solid baseline for 2026, ongoing execution on these initiatives and successful contract renegotiations will be pivotal to achieving sustainable financial improvement and restoring investor confidence.










Tuesday, November 4, 2025

Time to Innovate, Not Panic: South Africa's HIV Strategy Without Donor Aid

Time to Innovate, Not Panic: South Africa's HIV Strategy Without Donor Aid

Time to Innovate, Not Panic: South Africa's HIV Strategy Without Donor Aid

The Shift in South Africa’s HIV Response: Adapting to a New Reality

South Africa has made remarkable progress in its fight against HIV, with the country now home to the world's largest HIV treatment programme. However, this achievement would not have been possible without significant donor support over the years. As international funding begins to decline, the country faces a critical juncture in how it manages its HIV response.

The golden age of health development assistance is coming to an end. This shift presents both challenges and opportunities for South Africa to rethink its approach to HIV care. By integrating HIV management into primary healthcare, the country can better address the growing burden of noncommunicable diseases (NCDs) while maintaining effective HIV services.

A Changing Landscape of Funding

Earlier this month, South Africa received R2-billion in bridging funds from the United States' President's Emergency Plan for AIDS Relief (Pepfar). This funding is intended to ensure uninterrupted HIV service delivery until the end of March next year. However, this amount represents only a quarter of South Africa's FY2024/5 Pepfar grant and is part of a broader phase-out plan by the U.S. government.

This reduction in aid has had a ripple effect across the global donor landscape. For instance, the Global Fund for HIV, TB, and Malaria, which previously contributed roughly a third of the yearly amount from Pepfar, will now provide about R2.3-billion less over the next three years due to reduced contributions from wealthy governments.

Over the past 25 years, international funding has played a crucial role in the roll-out of South Africa’s HIV programme. It has supported essential research, including large national surveys that tracked the picture of HIV in the country. These efforts were particularly vital during the height of Aids denialism.

The Impact of Declining Donor Support

Despite the progress made, the loss of donor funding poses a serious threat to South Africa’s HIV response. If Pepfar funding stops without being replaced by government money, projections suggest between 150,000 and 296,000 additional new HIV infections and between 56,000 and 65,000 HIV-linked deaths could occur by 2028. Additionally, many health workers employed by Pepfar-funded NGOs may lose their jobs.

The reality is that the golden age of health development assistance is over. But can there be opportunity in adversity?

Rethinking Business as Usual

National statistics show a significant drop in HIV-related deaths, from 169,076 in 2010 to 77,639 in 2025. While this represents a 54% decrease, it still falls short of the UNAids target of reducing deaths to 10% of 2010 levels by 2030.

Moreover, life expectancy has climbed from around 57 to 67 years in the last decade, and about a fifth of the population is older than 50. Deaths from NCDs now far exceed those from infectious diseases, with the crossover occurring around 2009 when access to ARVs was expanded.

This changing health landscape necessitates a rethinking of how South Africa responds to HIV within the context of declining donor funding.

Do More with Less

An immediate reaction might be to protect and increase funding for the HIV programme. This could involve increasing the health budget and channeling extra money to HIV projects. However, this approach has downsides, such as continuing inefficient services and missing the chance to review what works and what doesn't.

Instead, South Africa could use the current situation to take seriously that HIV is a chronic disease and integrate its management into primary healthcare. For example, research shows that people over 50 on ARVs are up to four times more likely to have another chronic condition like high blood pressure or diabetes.

A More Integrated Approach

What could a more integrated approach to HIV services look like? One solution could be to make HIV services part of routine health checks for pregnant women, vaccinations for children, or sexual and reproductive health advice. This can help end mother-to-child transmission and lower infections among teenage girls.

Adapting services to specific client groups, as done in differentiated care for HIV, is also key. Patients with well-controlled conditions could receive several months' worth of medicine at once, improving efficiency and adherence.

Using data from these systems can help flag when people are not taking their medication consistently. Artificial intelligence can turn this data into meaningful insights, making programmes run more efficiently and empowering patients to take charge of their care.

The Most Bang for Limited Bucks

However, caution is needed to ensure that people receiving HIV prevention or treatment are not left worse off. Overworked staff, longer waiting times, and a drop in quality of care are risks if integration is not carefully managed. Stigma and distrust could also increase, especially for key populations.

Donors often fund standalone programmes and require solid data to report on their impact. Integrating HIV services into primary care could compromise this data, making donors reluctant to continue funding. However, this challenge can be overcome by directing donor funding to government institutions rather than NGOs, as seen in Zambia.

In conclusion, rethinking how to handle dwindling international aid could benefit not only South Africa’s HIV response but also programmes dealing with the surging burden of NCDs. This approach can help make healthcare more accessible and equitable for all.

Monday, November 3, 2025

Empowering Excellence in Ghana's Private Health Insurance Sector

Empowering Excellence in Ghana's Private Health Insurance Sector

Empowering Excellence in Ghana's Private Health Insurance Sector

Building Capacity for Excellence in Ghana’s Private Health Insurance Industry

Ghana’s private health insurance sector plays a vital role in the country’s healthcare system, complementing the National Health Insurance Scheme (NHIS) and expanding access to quality medical care. Despite growing demand and increasing awareness of health insurance benefits, the industry’s growth has been sluggish, often described as moving like a tortoise on a tranquilizer. This is a stark contrast to its often touted potential. As Peter Drucker aptly puts it, “Quality is not what you put into it, but what the customer gets out of it.” Key benchmarks like service quality and innovation have remained generally low. This article explores strategies to build capacity for excellence in Ghana’s private health insurance industry, the achievement of which will enhance performance and improve access to quality healthcare for Ghanaians.

Operational Excellence

The health insurance industry relies heavily on trust, which is significantly influenced by the interactions between end-users and third-party service providers. A positive experience for clients hinges on operational excellence from the insurer, which rests on optimized systems, knowledgeable personnel, and nimble processes. In building capacity for excellence, a private health insurer should give attention to the following areas:

  • Provider Onboarding: Streamlining the process to ensure seamless integration with healthcare providers
  • Claims Processing: Efficiently reviewing, vetting, and paying claims on time to reduce delays and disputes
  • Provider Reconciliation: Implementing effective systems for smooth transaction verification, reconciliation, and feedback mechanisms
  • Pre-Authorisations: Ensuring easy communication between insurers, the providers, and insured individuals

To excel in these areas, insurers should invest in robust core systems and software and undergo digital transformation to facilitate seamless service delivery across their network of providers. They must also simplify the claims settlement process and prioritize the needs of healthcare service providers (HSPs). Claims must be paid on time! Timely claims payments foster positive relationships with HSPs, ultimately benefiting the insurer.

Effective provider management involves:

  • Digital Enablement: Leveraging technology to enhance information flow and reduce administrative burdens
  • Personalised Relationships: Building strong partnerships with HSPs through regular engagement and support

In addition, insurers must not drop the ball on their comprehensive risk management initiatives, including:

  • Regulatory Compliance: Maintaining adherence to regulatory requirements
  • Capital Reserves: Ensuring adequate reserves to meet financial obligations
  • Policy Clarity: Clearly disclosing key terms and conditions to protect their reputation
  • Cybersecurity: Protecting sensitive data and mitigating cyber threats

By focusing on these areas, insurers can build trust, improve customer satisfaction, and maintain a competitive edge in the market.

Customer Centricity

Private health insurers in Ghana must prioritize customer centricity to deliver value to their clients. While many insurers claim to be customer-focused, few truly are. A customer-centric insurer develops products that meet the actual needs of their customers. As the saying goes, “Customers don’t care about your brand; they care about what you can do for them.” Unfortunately, the established players in the industry often prioritize brand projection over delivering tangible value to customers.

To bridge this gap, insurers must shift their focus from mere brand imagery to meaningful customer-centric engagement. This can be achieved by:

  • Developing tailored products: Designing insurance products that address specific customer needs and preferences.
  • Enhancing customer engagement: Regularly gathering feedback and proactively communicating with customers to improve their experience and consciously removing operational barriers to ensure seamless service delivery and responsiveness to customer needs.

By adopting a customer-centric approach, private health insurers can build trust, loyalty, and ultimately drive business success. They must imbibe a company-wide adoption of the maxim that “Customer service shouldn’t just be a department; it should be the entire company.”

Some potential strategies for implementing customer centricity include:

  • Conducting regular customer surveys: Gathering feedback to understand customer needs and preferences.
  • Implementing customer relationship management (CRM) systems: Utilizing technology to track customer interactions and preferences.
  • Training customer-facing staff: Equipping staff with the skills and knowledge to deliver exceptional customer service.

Innovation

To drive excellence and growth, private health insurers must prioritize innovation. Innovation goes beyond grand ideas; it requires a culture that encourages experimentation, creativity, and collaboration. Companies must foster an environment where innovation is nurtured, incentivized, and embedded in every aspect of the business operations. PHIS companies can achieve this by:

  • Encouraging experimentation: Employees must be encouraged to explore new approaches and learn from failures.
  • Industry-wide collaborations: Players must partner with other private health insurance companies to address common challenges, such as:
  • Telemedicine: Developing shared telemedicine systems to improve access to healthcare.
  • Claims processing: Establishing a common claims processing center to reduce fraud and improve efficiency.
  • Pharmaceutical partnerships: Collaborating to negotiate bulk medication purchases and improve distribution.
  • Data sharing: Players must share data especially on clients with very poor claims ratios to prevent transfer of bad risk from one company to another

Explore cross-industry partnerships: Industry players must also collaborate with companies from other industries to leverage new ideas and technologies. This should include key partners like insurance agents and brokers who may or may not sell health insurance products.

The benefits of innovation include improved customer experience, improved operational efficiency, and enhanced competitive urge over non-innovative players.

Continuous Learning

The private health insurance industry in Ghana must also prioritize continuous learning to stay ahead of the curve. Given the rapidly evolving healthcare landscape, practitioners must adopt an open mindset geared towards ongoing education and skill development. This can be achieved through:

  • Industry-Academia Partnerships: The industry must collaborate with institutions like the National Health Insurance Authority, Universities, and the Chartered Insurance Institute of Ghana to design industry-specific courses and training programs for its members and practitioners.
  • Knowledge Sharing: Practitioners must encourage knowledge sharing among themselves, with researchers, and with industry experts to stay updated on best practices and emerging trends.
  • Professional Development: The industry must provide opportunities for continuous professional development to enhance skills and competencies in areas such as:
  • Health insurance regulations: Staying updated on regulatory changes and compliance requirements.
  • Healthcare trends: Understanding emerging trends and innovations in healthcare delivery.
  • Data analytics: Leveraging data analytics to inform business decisions and improve outcomes.

Professional development courses must become a mandatory requirement by the regulator for principal and other senior officers of Private health Insurance Schemes. By prioritizing continuous learning, the Private Health Insurance industry can enhance innovation, improve service outcomes, and remain competitive in the rapidly changing market.

Mentorship Training

The health insurance industry can also benefit significantly from mentorship programmes that groom young professionals for the future. This can facilitate knowledge transfer, skills development, and networking opportunities, which will ultimately lead to the growth of the industry. Again, partnership with the Universities could be good conduits to achieving these objectives.

Conclusion

Building capacity for excellence in Ghana’s private health insurance industry requires a multifaceted approach that prioritises operational excellence, customer centricity, innovation, continuous learning, and knowledge transfer through mentorship of young professionals. By focusing on these key areas, private health insurers can improve customer satisfaction, reduce costs, and drive growth. The future has to be crafted into existence. As the industry continues to evolve, it is essential for insurers to stay ahead of the curve by embracing new technologies, collaborating with stakeholders, and innovating solutions that meet the changing needs of Ghanaians.

Thursday, October 2, 2025

Vashon Health Systems Prepares for Federal Budget Cuts

Vashon Health Systems Prepares for Federal Budget Cuts

The Impact of Federal Funding Cuts on Vashon’s Health Care System

Vashon’s health care system, already under significant strain, is now facing additional challenges as federal funding cuts take effect next year. These changes are expected to disrupt a wide range of services, from clinics to long-term care, and have far-reaching effects on the island community.

The Cuts in Detail

The One Big Beautiful Bill Act has rolled back several provisions of the Affordable Care Act (ACA) and Medicaid. Enhanced ACA premium subsidies are set to expire in 2026, while some Medicaid eligibility will be restricted in 2027. As of press time, Congress was nearing a potential government shutdown, with Democrats and Republicans at odds over health care funding. Democrats, who need Senate support, are pushing for extensions of ACA subsidies and changes to Medicaid cuts.

The Congressional Budget Office predicts that these cuts could result in 17 million Americans losing medical coverage over the next decade. In Washington state, 14 hospitals are at risk of closure due to shrinking Medicaid reimbursements. Safety net programs, including those for substance abuse and mental health, could face severe cuts, reducing help for families dealing with serious mental illness.

State-Level Responses

Washington’s Medicaid program, Apple Health, has some capacity to shield residents from national health care shocks. However, the federal government will cut their spending on $11 million annually from Washington’s family planning healthcare. Apple Health has stated its commitment to funding critical services with state resources, but it cannot fully insulate residents from coverage losses. Over 620,000 Washingtonians will face loss or delay of Medicaid coverage due to changing federal eligibility requirements.

Local Expert Perspectives

On Vashon, members of the Medical Reserve Corps are raising concerns and organizing a community response. Wendy Noble, a member of the Medical Reserve Corps and a Vashon Health Care District commissioner, warned that the cuts could be catastrophic. She emphasized that Medicaid supports not only low-income populations but also long-term care facilities, children, and disabled residents. Rural hospital systems, already fragile, depend on Medicaid to stay afloat and recruit physicians.

John Osborn, another member of the Vashon Medical Reserve Corps, echoed this urgency. He and Noble are helping to organize a medical conference on November 22, aimed at creating a roadmap for navigating the cuts. Osborn highlighted the importance of building relationships and strengthening teams to protect vulnerable individuals.

Specific Organizations Affected

Vashon Youth & Family Services

For Vashon Youth & Family Services, Medicaid makes up about 45% of its budget. Executive Director Jeni Johnson noted that expansion plans for disability-focused youth groups have been paused, with resources redirected to at-risk youth counseling. The uncertainty surrounding federal funding makes planning difficult, and the full impact remains unclear.

Sea Mar Community Health Clinic

Sea Mar Community Health Care Centers, one of the state’s largest providers, gets 65% of its revenue from Medicaid. While only 15% of Sea Mar patients on Vashon use Medicaid, administrators expect an increase in uninsured patients. The clinic will continue to offer its sliding fee scale but anticipates a rise in uncompensated care.

Vashon DOVE Project

DOVE, which supports survivors of domestic violence and provides mental health care, faces a challenging environment. New grant rules proposed by the U.S. Department of Commerce could require grantees to frame domestic violence strictly as a criminal issue, which contradicts DOVE’s approach. Executive Director Heidi Jackson criticized this shift, emphasizing the power control dynamic at the heart of abuse.

Vashon Natural Medicine

Vashon Natural Medicine (VNM), an independent primary care clinic, relies solely on federal funding through Medicare Advantage plans. Owner Kelly Wright expressed concern over inadequate reimbursements but remains confident in the clinic’s resilience. The clinic is developing a sliding fee scale for the newly uninsured and urging patients to schedule preventive care before year-end.

Neighborcare Health

Neighborcare Health runs the clinic at Vashon High School. While it has not yet seen federal cuts, administrators anticipate tighter budgets as state and local partners absorb federal losses. New Medicaid rules, such as work requirements and re-certification every six months, could disrupt care for patients.

Broader Implications

Thunderbird Treatment Center and Seattle Indian Health Board (SIHB) are also affected. Construction of the Thunderbird Treatment Center is ahead of schedule, supported by diverse funding streams. However, the Urban Indian Health Institute, part of SIHB, faces greater risks from federal health funding cuts. Esther Lucero, President of the Health Board, warned that public health work like harm reduction and prevention is at stake.

These changes highlight the broader implications of federal funding cuts on public health systems, with consequences that ripple through communities. As the situation unfolds, cooperation, creativity, and advocacy will be essential to protect vulnerable populations.

Thursday, August 21, 2025

Health Insurers Seek 20% Premium Increase in Texas under ACA

Health Insurers Seek 20% Premium Increase in Texas under ACA

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Rising Premiums and Uncertain Future for Texas ACA Market

Health insurance companies in Texas have submitted proposals for an average 24% increase in premiums for Affordable Care Act (ACA) plans in 2026. This significant rise could destabilize the marketplace, potentially leading to more individuals opting for less or no coverage. The proposed hikes are far steeper than the 3.8% average increase seen last year, marking a major shift in the health insurance landscape.

The data from KFF indicates that this could be the largest rate hike since 2018, when premiums increased by 35%. That year, insurers considered Congress' attempts to repeal the ACA and President Donald Trump's executive order ending subsidies for low-income individuals. Since then, premium increases have remained relatively modest, with no more than a 4% rise in any given year.

Growth of the ACA Marketplace in Texas

Despite these challenges, the ACA has seen substantial growth in Texas. Nearly 4 million Texans enrolled in ACA plans for 2025, a record high in a state with the nation’s highest uninsured rate. Enrollment has tripled since 2020, largely due to expanded tax credits that helped lower monthly premiums for many users.

This expansion has had a measurable impact on health care trends in Texas. Enrollment grew from 1.3 million in 2021 to nearly 4 million in 2025. The average post-subsidy monthly premium paid by Texans dropped from $136 in 2018 to $50 in 2024. While the uninsured rate remains the highest in the country, it has decreased from 23% in 2012 to 16.3% in 2023.

The ACA marketplace in Texas now offers more options than ever. The number of insurers operating in the individual marketplace has increased from eight in 2020 to 15 today. This competition has led to more choices for consumers, with 114 counties now offering at least four insurance options. Only seven counties, all near the Oklahoma border, still have just one insurer.

Challenges Ahead: Expiring Tax Credits and Rising Costs

However, these gains may be at risk due to the expiration of key tax credits at the end of the year. Insurers have cited rising medical costs and increased use of health services as reasons for their proposed rate hikes. Blake Hutson, vice president of public affairs at the Texas Association of Health Plans, described the situation as a "perfect storm" involving increasing medical costs, the loss of tax credits, and a less healthy risk pool.

The premium tax credits, expanded through the American Rescue Plan Act and the Inflation Reduction Act, currently benefit 83% of Texans who purchase coverage through the ACA. These credits are based on income and help reduce monthly premiums. However, they will expire at the end of 2025, making those earning over $62,600 ineligible for subsidies. This change could significantly impact those earning under 150% of the federal poverty level, who currently pay little or nothing for coverage.

KFF projects that premiums for those using ACA tax credits could rise by an average of 115% or $456 per year. Insurance brokers like Michelle McLaren warn that this could lead to higher uninsured rates and a contraction of the ACA marketplace, particularly affecting rural areas, lower-income individuals, and the elderly.

Impact on Major Insurers

Several major insurers have already submitted rate requests for 2026. BlueCrossBlueShield, the largest insurer in Texas, is asking for an average 39% increase in individual plan premiums. United Healthcare is requesting a 23% average increase, while Celtic Insurance Company and Superior HealthPlan are proposing 41% and 36% increases, respectively.

These hikes are driven by factors such as rising medical costs, increased use of services, and the expiration of tax credits. For example, United Healthcare explicitly cited the loss of enhanced tax credits in its filing. The company also noted higher provider reimbursement rates and the use of expensive new technologies.

The Risk of a Shrinking Marketplace

Analysts worry that if subsidies expire, healthier individuals may drop their coverage, leaving a sicker and more expensive risk pool. This could lead to further premium increases and potentially force some insurers to exit the market, as happened in 2016 when premiums rose sharply and several insurers left Texas.

The average monthly premium for Texans with ACA coverage after subsidies is $57, while the benchmark silver plan costs around $489. Federal law requires insurers to spend at least 80% of premiums on medical costs and quality improvement efforts. If this ratio falls below 80%, rebates must be issued to enrollees.

Looking Ahead

With open enrollment approaching, time is running out to address these concerns. While Congress could extend the tax credits, the window for action is narrowing. As the ACA marketplace faces these challenges, the future of affordable health care in Texas remains uncertain.

Friday, July 25, 2025

The Real Story Behind Resident Doctors' Pay Before the 5-Day NHS Strike

The Real Story Behind Resident Doctors' Pay Before the 5-Day NHS Strike

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The NHS Doctors' Pay Dispute: A Clash of Statistics and Priorities

The ongoing dispute between the British Medical Association (BMA) and the UK government over resident doctors’ pay has sparked significant controversy, with both sides using different statistical measures to justify their positions. As a result, the debate has become increasingly complex, raising questions about the accuracy of the data being used and the potential impact on the National Health Service (NHS).

Resident doctors, who are also known as junior doctors, have announced a five-day strike starting this Friday, demanding salary increases that could reach up to £20,000. They argue that these hikes are necessary due to what they describe as "pay erosion" over the past 17 years. According to the BMA, this erosion amounts to more than a 29% reduction in real terms. However, the government claims that resident doctors have already received an average pay rise of 28.9% over the last three years, including a 5.4% increase this year—making it the largest in the public sector.

The BMA’s stance is that the current pay levels do not reflect the true cost of living for doctors, particularly given the high student loan debt many face upon entering the profession. The union uses the Retail Price Index (RPI) to calculate this erosion, which they argue better reflects the everyday expenses of working people. However, the Nuffield Trust, an independent health policy think tank, found that when measured against the Consumer Price Index (CPI), the pay gap is much smaller—only 4.7% below inflation since 2008. This discrepancy highlights the importance of the inflation measure used in such calculations.

The government has criticized the use of RPI, pointing out that it was downgraded as an official national measure in 2013 due to its tendency to overstate inflation. Instead, CPI and CPIH (which includes housing costs) are now considered more accurate. Despite this, the BMA continues to defend its use of RPI, arguing that it is more relevant to the daily lives of doctors. For instance, RPI is used to set student loan repayments, car taxes, and train fare caps—factors that significantly affect the financial burden of medical professionals.

Health Secretary Wes Streeting has condemned the strikes as "shockingly irresponsible," insisting that the government will not compromise on pay. He emphasized that resources are finite and that decisions must be made with the interests of all NHS staff in mind. Streeting also pointed out that resident doctors have already received substantial pay increases under the current administration, including a 28.9% rise over three years.

Despite these efforts, the BMA remains unconvinced. In September, members voted overwhelmingly in favor of further strike action after rejecting a proposed pay deal from the government. The latest offer included a 4% uplift plus £750 in additional payments, resulting in an average pay increase of 5.4%. However, this was not enough to prevent another round of industrial action, with nearly 90% of those who voted supporting the walkout.

The consequences of the strikes are expected to be severe. A report by the Policy Exchange think-tank warned that up to 250,000 appointments could be canceled or postponed this month, costing the NHS approximately £87 million in staffing cover. Charities have also expressed concern, warning that the disruptions could lead to "significant distress, pain, and worsening health for patients."

In addition to the financial impact, there are serious safety concerns. Previous strikes by junior doctors have been linked to at least five patient deaths, according to an audit. NHS leaders have warned that the upcoming five-day walkout could put even more lives at risk.

As the debate continues, the question of how to fairly assess pay increases remains unresolved. Different inflation measures can paint vastly different pictures of real-term changes in wages, making it essential to consider multiple perspectives. The Nuffield Trust's Lucina Rolewicz emphasized the need to look at a range of baseline years and inflation measures to gain a more complete understanding of the situation.

Ultimately, the dispute underscores the challenges of balancing the needs of medical professionals with the broader responsibilities of the NHS. While the BMA argues that fair pay is crucial for retaining talent and ensuring quality care, the government maintains that resources must be allocated wisely across the entire healthcare system. The outcome of this conflict will likely have far-reaching implications for both the NHS and the wider public.